FAQ (Frequently Asked Questions) about staying at Glenview Cottage

General

Q: Are pets allowed in Glenview Cottage?
A: We allow one pet only; details must be disclosed at the time of booking.

Q: What is included in the rental?
A: The rental includes electricity, all towels and bed linen.

Q: I would like to stay during midweek or a long weekend. Is this possible?
A: Glenview Cottage is let on a weekly basis with change-over on Saturday, however we do offer 3 and 4 night breaks at certain times of the year. Please contact us with your requirements.

Q: Is smoking allowed?
A: Sorry, Glenview Cottage is strictly a no-smoking holiday home.

Q: What do I do in case of an emergency?
A: A list of important telephone numbers, e.g. medical services, fire, police, coast guard etc. is provided as well as other useful numbers, such as restaurants.

Q: We like to worship on Sunday, where are the local churches situated?
A: A list of local churches is included in Glenview Cottage.

Q: Where do I pick up the key?
A: We live on the same site as Glenview Cottage so we will be here to welcome you, hand over the keys and show you around the cottage. Should there be any change to this, we will advise you of where to collect the keys as soon as we are aware of a change.

Q: At what time is the cottage available upon arrival?
A: The cottage is available from 3:00 pm (15:00) on your day of arrival.

Q: When do I have to vacate the cottage?
A: We kindly ask you to leave the cottage before 10:00 am (10:00) on your day of departure to leave time for cleaning for the next guests.

Q: Is there a washing machine and tumble dryer?
A: Washing machine only but access to a tumble dryer can be arranged, please contact us.

Q: Is there a freezer?
A: Yes, there is.

Q: Is off road parking available?
A: Yes, the cottage has ample parking.

Q: Does the cottage accommodate for wheelchair access?
A: Glenview Cottage is suitable for assisted wheelchair access and is equipped for assisted disabled use.

Q: How do I make an enquiry, a reservation or a booking?
A: Enquiries, reservations and bookings can be made either through our online enquiries page or by contacting us via 'phone, e-mail or letter.

Q: How do I secure my reservation?
A: Upon receipt of your enquiry we will send you an email with instructions regarding payment of your deposit. The receipt of your deposit confirms your reservation. Bookings can be made by telephone, letter or email. As we advertise in different ways the booking will only be firm when confirmed by us to avoid any conflict. We advise early booking to prevent disappointment.

Q: When do I have to pay my deposit to secure my reservation?
A: A deposit of £50GBP of the rental for each week booked is required to confirm the booking. See the Terms and Conditions page for further information.

Q: When do I pay the remaining balance?
A: The remaining balance of the hire charge is due six weeks before your arrival date, or if booking within this time, full payment is required to secure your booking. Please note that international payments may take up to two weeks to appear in our bank account.

Q: I have made an enquiry within six weeks of my arrival date. What do I do?
A: If booking within six weeks of your arrival date, we kindly ask you to pay the full rental at the time of booking. You do not need to pay a deposit.

Q: How do I pay the deposit or balance for my booking?
A: Payment may be made by cheque drawn on the UK branch of your bank, by direct bank transfer from your bank to ours; contact us for our bank details or by See our Terms & Conditons page for more details.

Q: The website doesn't show your tariffs, how do I know what a holiday costs?
A: We chose not to include our tariffs on the site as a lot of different periods are involved from 3 day to two week holidays. Please contact us for the tariff for your chosen period.

Q: What do I do in case of a cancellation?
A: Please see our Terms and Conditions for our cancellation policy.

Q: Do 'special' Terms & Conditions apply for my stay?
A: There may be, please navigate to our Terms and Conditions page on this site and let us know if you have any queries.